Booking Conditions

Trelan Farm handles bookings from persons over 18 years of age. We reserve the right, without giving reasons, to refuse a booking. When you submit your booking request and confirm with us you will receive a confirmation email following full payment. Please check the e-mail for any errors.  A contract will be formed when Trelan Farm sends you a booking confirmation letter via e-mail.  Any issues must always be notified by email or telephone within 7 days following the receipt of the booking confirmation email or before the start of your stay if that occurs within 7 days.
Damages / Breakages / Cleaning

For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform Trelan Farm of any that they find. Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear.  If damage is directly attributable to the guest, then we reserve the right to request payment of up to £600.  Trelan Farm reserves the right invoice guests following their stay.

For extra cleaning: Guests are reminded that they must leave the property in the same condition as when they arrived, remove all food items and personal belongings and follow Trelan Farms instructions about where to place rubbish etc. or they may be liable for extra cleaning costs. If the accommodation unit is not left in an acceptable condition and Trelan Farm has to carry out extra cleaning above and beyond what they would normally expect this will be charged at £15 per individual staff hour.  Trelan Farm reserves the right to invoice guests following their stay.

Prices

The price stated on the booking conformation email is binding. Special offers and/or discounts cannot be used after you have booked your stay.

Payments & Cancellations

Full payment must be made at the time of booking.

Cancellation Policy

All bookings are deemed as non-refundable. If your stay is terminated early we are not able to offer a refund. If the cabin is re-let for the same period, payment may be transferred to another date within 12 months of the original booking.

We recommend that guests will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Making Alterations

If you decide to make a major change to your booking we may charge a fee.  We are not obliged to make any changes to the holiday after the booking has been confirmed, unless you wish to add packages to your holiday, subject to availability, add a booking, or move your holiday to a more expensive period.

Arrival and Departure

You have access to your accommodation from 3 pm on the day of arrival. On the day of departure you must vacate your accommodation by 10.30 am, leaving your accommodation clean and tidy.
Please note that the advised check-in time is between 3.00 pm and 9.00 pm.  The check-in times are for your own interest to allow you time to unload your luggage and be shown the accommodation before dark. Should you be unavoidably delayed, please contact Trelan Farm at the numbers listed in the travel directions.

Pets

No pets are allowed at Trelan Farm at any time.

Site Regulations

In order to make the stay at Trelan Farm as pleasant as possible, all guests must keep to rules of behaviour listed here, behaving in a considerate and safe manner to all people and animals onsite. To respect neighbours we ask that there are no high noise levels after 10 p.m.

Please do not collect any wood from the farm for burning.  Fireworks and sky lanterns are not allowed as they pose a risk of fire and are a danger to livestock.

We hope you love the natural environment as much as we do!  We ask that you consider the Countryside Code including the following:

Leave gates as you find them, closing a gate if found closed.

Keep to public footpaths when not on the wildlife site.

Do no walk across crops (this includes long grass).

Leave no trace on the land.

If the Site Regulations are breached, in serious circumstances, we may ask you to terminate your stay without a refund.  Please note that essential maintenance activities may be carried out at the farm or to accommodation during your stay without you being entitled to any compensation.

Liability

Trelan Farm accept no liability for:
i.  theft, loss or damage, of whatever nature, during or as a result of a stay at Trelan Farm.
ii. any defect or out of action equipment and loss or closure of supplies at Trelan Farm.

Guests are responsible for any losses and/or damage which occurs as a direct or an indirect consequence of their stay, irrespective of whether any losses and/or damages are caused by themselves or by third parties who are at Trelan Farm.

Force Majeure

Trelan Farm cannot be held liable if, through Force Majeure, the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Trelan Farm, including threat of war, blockades, fire, floods, staff strikes, and other disruptions or events.

Complaints Procedure

We take great care to ensure you have an enjoyable stay at Trelan Farm however if you have a complaint during your stay please contact Catherine or Wynne soon as possible.

Risks

You will be staying at a farm with animals and potentially dangerous farm equipment amongst other hazards. Also please be aware that some of the guest equipment, including the BBQs, gas stoves may be dangerous if misused. Trelan Farm is not responsible for accidents (to the greatest extent permitted by law). We recommend you take out travel insurance against the risk of accidents and your stay being terminated early.

Day Visitors

You can have day visitors during your stay. Day visitors are not permitted to stay overnight.

General

Your contract partner is Trelan Farm. We are not bound by any printing errors.